Right of withdrawal

If you are not satisfied with products purchased in Maskehebillas.com, you are entitled to cancel the contract by returning your purchase to our online store, in accordance with the following paragraphs.

Period for exercising the right of withdrawal

You can exercise the right of withdrawal without any justification within 14 calendar days for all items returned in their original packaging. The withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the products acquired in our store.

How to exercise the right of withdrawal

To exercise the right of withdrawal on products purchased exclusively in Maskehebillas.com, you should express your unequivocal decision to withdraw from the contract through the following way:

To return the products through our online store Maskehebillas.com, you must contact our Customer Service, at (+34) 601 130 764 or through our email account info@maskehebillas.com to express unequivocally your decision to withdraw the contract.

Without prejudice to that mentioned in the preceding two paragraphs, you can also choose to exercise the right of withdrawal, via completing and sending electronically to our email account info@maskehebillas.com the withdrawal form which you can download below, in which case we will communicate you promptly via email the receipt of the withdrawal form.

The right of withdrawal shall be deemed exercised within the deadline when you have sent us the communication concerning the exercise of this right before the end of the relevant period, in the terms indicated above.

Consequences of the right of withdrawal

If you exercise the right of withdrawal, we will refund all payments we have received from you, including delivery charges. However, it reimbursement may be withheld until he has received the goods, or until the consumer and user has supplied evidence of the return of the goods, whichever condition is met first.

We proceed to carry out such reimbursement using the same means of payment of the purchase without any additional expenses for the customer as a result of the withdrawal, except for the cost of returning the products. In all cases, the products subject to reimbursement must be in perfect condition, in its original packaging with the manuals, accessories or promotional gifts, if any, that were included initially with the products. If this were not so, the customer can not exercise the right of withdrawal.

The right of withdrawal shall not be possible for the purchase of products that have been requested to Maskehebillas.com "ex profeso" or in other cases legally exempted. In the case of promotions in which several separate articles are part of the same pack (3x2, 2x1 and the like), if the customer wants to exercise the right of withdrawal, it must be done from all products included in the promotion.

The right of withdrawal regulated in this section shall apply only to products purchased only and exclusively through our online store Maskehebillas.com. The consumer will only be responsible for the decline in value of the goods resulting from handling them differently than that necessary to establish the nature, characteristics or performance of products.

Download here the form for the right of withdrawal.


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